SaaS Top 10 Questions
- What security protection mechanisms and techniques are utilized in your data center?
- What are the policies regarding protecting our data stored on your system and recovery?
- What are your uptime/availability statistics? How is your service protected from disasters? What are the ramifications if you don’t meet your SLAs?
- What available support and self-service channels do you offer? Hours of support operations & SLAs. The qualifications of PrintNow support staff.
- How often are new features introduced? How closely is customer feedback considered in upgrade plans?
- Will the PrintNow SaaS solution work seamlessly with my existing on-premise applications? How are integrations achieved?
- How easy is PrintNow to use for my customers and admins?
- What is the subscription mechanism? Can I pay as I go? Can I get special terms with a long-term contract?
- Is your hosting environment Single or Multi-Tenant? What are the benefits of multi-tenant SaaS approach?
- Can you share any existing customer success stories and can we speak to your customers?