What are your uptime/availability statistics? How is your service protected from disasters? What are the ramifications if you don’t meet your SLAs?

When choosing SaaS, you are relinquishing a certain amount of control over the environment and PrintNow cares just as much about continuity as you do. 

• A minimum uptime of 99.5%.
• Redundant operations in off-site locations, in case of a
  catastrophic event (fire, earthquake, etc.).
• Back-up servers so there are no service disruptions if a
  piece of hardware fails.
• Around-the-clock performance monitoring, so issues can
  be immediately detected and addressed.
• Refunds if service level agreements (SLAs) are not met.

You have access to Uptime reports in your PrintNow Admin Tools that look like this: