What are your uptime/availability statistics? How is your service protected from disasters? What are the ramifications if you don’t meet your SLAs?


When choosing SaaS, you are relinquishing a certain amount of control over the environment and PrintNow cares just as much about continuity as you do. 

  • A minimum uptime of 99.5%.
  • Redundant operations in off-site locations, in case of a
    catastrophic event (fire, earthquake, etc.).
  • Back-up servers so there are no service disruptions if a
    piece of hardware fails.
  • Around-the-clock performance monitoring, so issues can
    be immediately detected and addressed.
  • Refunds if service level agreements (SLAs) are not met.

You have access to Uptime reports in your PrintNow Admin Tools that look like this:


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